Legal
Privacy Policy
Last updated: 11 August 2026
Alpine Assistant respects your privacy and is committed to protecting your personal data. This policy explains what we collect through our website, why we use it and the choices available to you.
Who we are
Alpine Assistant provides AI-assisted guest support and operational tools for chalets, apartments and holiday-accommodation teams.
For privacy questions, contact info@alpineassistant.fr.
Personal data we collect
When you submit an enquiry, we may collect:
- Your name, work email address and telephone number
- Your company name and role
- Your portfolio size, areas of interest and preferred timeframe
- Information about your current systems, properties or business requirements
- Any other information you choose to include in your message
We may also receive technical information needed to operate and secure the website, such as request logs, device information and IP address. The live demonstration may process the messages you choose to enter.
How we use your data
- To respond to enquiries and discuss your requirements
- To provide information about Alpine Assistant services
- To prepare demonstrations, proposals or potential service arrangements
- To maintain business communications and follow-up records
- To operate, secure and improve the website and demonstration
- To meet legal, regulatory and administrative obligations
We do not sell your personal data.
Legal bases
We process enquiry data to respond to your request and, where relevant, to take steps before entering into a contract. We may process limited technical and business information where necessary for our legitimate interests in operating, securing and improving our services. Where consent is required, including for non-essential cookies, you may withdraw it at any time.
Service providers
We use trusted service providers to operate the website and handle enquiries. These currently include:
- Vercel for website hosting and delivery
- Supabase for secure enquiry storage and application infrastructure
- Make for enquiry and notification automation
- Google Workspace and Gmail for business email
- Resend for sending transactional and service-related emails
- Botpress for the interactive demonstration
These providers process data on our behalf under their applicable security and privacy terms. Some providers may process data outside the European Economic Area using recognised legal safeguards.
How long we keep your data
We retain enquiry and business communication data only for as long as reasonably necessary to respond, manage a potential or existing business relationship, maintain appropriate records and meet legal or administrative obligations. When information is no longer required, we delete or anonymise it where appropriate.
Cookies and similar technologies
The website may use essential storage required for security and functionality. Embedded services, including the live demonstration, may also use cookies or similar browser storage. Where non-essential storage requires consent, it will not be enabled until you make a choice. More detail will be available in our Cookie Policy.
Your rights
Subject to applicable data-protection law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion or restriction of processing
- Object to certain processing
- Withdraw consent where processing relies on consent
- Request data portability where applicable
To exercise your rights, email info@alpineassistant.fr. You may also lodge a complaint with the CNIL, the French data-protection authority.
Contact
Alpine Assistant
1192 Route des Lacs
74400 Chamonix-Mont-Blanc, France